2023 – Present
Senior Consulting Manager Innovation and Experience Design EMEA | Pegasystems
- Managing senior client and business stakeholders
- Responsible for the full IXD team across EMEA (Experience Designers and Front-end Architects)
- Responsible for the growth and strategic direction of the team
- Supporting UX and UI escalations within the community
- Helping to position Pega Consultancy services with clients and partners
- Helping shape ways of working and adopting the latest tools both internally and externally, making AI part of everything we do
2021 – 2023
Consulting Manager Innovation and Experience Design EMEA | Pegasystems
- Leading a team of Experience Designers; personal development and coaching, training, goal setting, talent assessments, enablement, shadowing and team utilisation and placement.
- Driving recruitment, conducting interviews and participating in final panel interviews.
- Liaising with the internal product teams to help develop knowledge and expertise in areas such as accessibility.
2014 – 2021
Lead Experience Designer | Pegasystems
- Working directly with clients, managers, designers and engineers to assist in the design and development of rich user experiences through varying UX techniques. Technical implementation of designs into real applications.
- Strong focus on customer success – working as a billable consultant on Pega projects across multiple accounts in a Lead capacity. Translating technology trends, customer requests, and technical product requirements into clearly defined designs and specifications.
2006 – 2014
Senior Designer | Perfect Information
Managing and designing web based software applications using front end technologies. Print based design; adverts, logo design and general artwork.
2005 – 2006
Lead Website Designer | Corporate Internet
Web site design for internal and external clients. Company artwork and literature design. Managing various client websites and account management.
2004 – 2005
Website Designer/Producer | UK Government Home Office
Maintaining and updating content and design aspects of all Home Office websites.
2004
Website Designer/Editor | Granada Sky Broadcasting
Website management, writing, researching and redeploying content.
2000 – 2003
Multimedia Manager | Euromoney PLC
Managing websites and projects and a small team of designers in London, New York, and Saudi Arabia.
1997 – 2000
BSC (HONS) DEGREE: University of Hertfordshire
Software Systems for the Arts and Media – Grade = Upper Second (2-1).
Covered on all aspects of new media, multimedia products, sound generation, video editing, 2D and 3D animation techniques, web-site development and design, human computer interaction.